Frequently Asked Questions
Everything you need to know about shopping with Kaleido.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Returns are processed within 5 business days of receipt.
How do I determine my size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart as fits may vary between different styles.
Are Kaleido products ethically made?
Yes, we prioritize sustainable fashion. All our garments are produced in certified factories that ensure fair wages, safe working conditions, and reduced environmental impact.
Can I change or cancel my order?
Orders can be modified or cancelled within 1 hour of placement. After this window, our warehouse begins processing and we are unable to make changes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.